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Delta faucet warranty

gfretwell's picture

It seems the Delta "lifetime" warranty seems to really be until they stop selling that product. I have a shower set where the finish has gone bad. They say there is a newer style that will work and that they will sell me but since they no longer make the exact one, tough luck. After a few Emails the tack moved to "you must not have done the required maintenance" which was not true. They in went to "do you have your original reciept". Then with nothing else to say it pivoted to "prove this was a manufactiring defect".

Just be aware "lifetime" seems to be 10-15 years or whenever they change the style. Be sure you save enough tile to be able to go in and change the valve body. When I do it will not be Delta.

Greg

While Delta isn't the worst, (post #214670, reply #1 of 7)

While Delta isn't the worst, it's never been one of the best.


Of all the preposterous assumptions of humanity over humanity, nothing exceeds most of the criticisms made on the habits of the poor by the well-housed, well-warmed, and well-fed.  --Herman Melville

I realise this isn't what you (post #214670, reply #2 of 7)

I realise this isn't what you want but  since you can't get a new valve can you put on new trims? Still easier than a new valve.

Florida Licensed Building Contractor, 50 years experience in commercial remodeling, new homes, home remodeling and repairs and all types building maintenance.

They offered to sell me a new (post #214670, reply #3 of 7)

They offered to sell me a new trim, not under the warranty for $150 but I lose the function of the shower diverter and I also have to buy the plugging hardware to remove it. This will not come with any warranty at all as far as I can tell. If I could duplicate the tile, I would cut the damned thing out and put in another valve ... not Delta.

Anyone have a few pieces of Porchelanosa Oriente Blanco 12x18 laying around that they would sell?

Greg

Can you get at it from the (post #214670, reply #4 of 7)

Can you get at it from the other side of the wall?

(And note that you can find some fairly nice-looking stainless-steel panels to cover the hole, if you have to cut through the tile.)


Of all the preposterous assumptions of humanity over humanity, nothing exceeds most of the criticisms made on the habits of the poor by the well-housed, well-warmed, and well-fed.  --Herman Melville

No both sides of that wall (post #214670, reply #5 of 7)

No both sides of that wall are tiled. I might be able to do it by onbly breaking one but I do not have one. I was supposed to have some left over but the tile guy screwed up a bunch of them and ended up using every piece I had. He was supposed to bring me some spares but it never happened.

Greg

What's against the wall on (post #214670, reply #6 of 7)

What's against the wall on the other side?  You might be able to put a small cabinet there or some such.


Of all the preposterous assumptions of humanity over humanity, nothing exceeds most of the criticisms made on the habits of the poor by the well-housed, well-warmed, and well-fed.  --Herman Melville

I think I am just going to (post #214670, reply #7 of 7)

I think I am just going to live with it.

Greg