I would like to discuss a bluish-foggy appearance in new windows made by Pella and hopefully others can enlighten me. We purchased, in 2 orders separated by 6 weeks, many new windows for our home. Pella's windows seem to be well made, and some of you may know that they do not have a typical sealed double glazed panel. Rather, there is a fixed outer panel with a removeable inner panel and it is the inside surface of this panel that has the "low-E" coating. Our problem is that when the sun is shining on the windows, there is a distinct bluish haze on the windows. This haze disappears when the inner panel is removed.
After the salesman and the service tech agreed with us, and after several months, Pella reluctantly agreed to replace the panels (they originally thought they needed to be cleaned). The new panels show the same problem. We are going to have to get clear glass panels, without the benefit of low-E.
Are we the only ones with this problem? Has anyone else ever seen this effect? The salesman assured us that the low-E is not visible. We have looked at other brands of windows in various salesrooms and have never noticed this haze. It is impossible for us to believe that a company as big as Pella, with it's "high-end" windows, would sell a product like this.