Their home addition is 6 years old. They’ve been having difficulty with the opening and closing their windows. They have contacted Vetter Windows and have provided them with information on the windows but have yet to have any return calls.
Has any one out there had similar product problems and request for service experiences with Vetter Windows? If yes, what did you do to get the matter resolved?
Meanwhile, I am contacting Vetter Corporate offices regarding this issue.
Replies
It would be a good idea to check the squareness of the window openings. It's possible that the addition is racking (eg, due to a foundation problem) and that is the cause of the sticking.
A good thing to check, squareness of the window openings.
Dbl Hung, Casement, Slide-by?
What do they have and how would you describe the problem?.
Did they start with who did the install, the supplier or did they just dash a letter/email off to Vetter?
They contacted Vetter via email. When they went to the Vetter website, and I check that out first, you can either contact the manufacturer by email or standard mail, no telephone number. They were hoping to get a local contact from them for servicing.
They provided Vetter with information on their windows as requested by the Vetter site and waited for a response. They are still waiting for a response.
The did call the GC, and he gave them a name of a window service guy. I am not sure if that service guy is a Vetter service guy or not. The GC response was most recent and immediate.
Joe,
what type of window and what's the opening/closing problem?