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WARNING: Craftsman Compressors are Junk!

JourneymanCarpenterT's picture

     I've long held it a standard never to buy craftsman power tools, only hand tools, and only certain hand tools at that.  (Mostly mechanic's tools, as well as files and wood chisels, cold chisels and punches, and tool boxes)  Recently, however, I decided to buy a Craftsman compressor.  I figured I could put it on my Sears card, and pay it off when the homeowner made his second payment for the job.


     Wouldn’t you know it, I bought a model similar to the one featured in FHB # 178.  It was a hot dog, but oil free.  I found it defective the second I started it up on the job.  It leaked air right through the valve, it wouldn’t lock shut.  The next day, I exchanged it at the Sears store (a half hour away) for a completely different model, a Craftsman oil-lube twin tank.  At least this one worked out of the box (I stopped by a relatives house and tested it before I left the city), but by the end of the week, it developed the exact same problem.  Can you imagine how many man hours I’m losing by now?


     Over the weekend I went back to the store, only to realize the worst of my problems.  The owner of the small Sears store tried to convince me to exchange it for yet another one.  I explained to him I was ready to try a different brand.  That’s when I was told about Sears new policy of keeping 15% of the money of your money on returns as a restocking fee.  The 90 day commercial warranty on the box, he said, was only good for repairs.  I don’t know if this could actually be legal, when a manufacturing defect has been discovered in less than 30 days, I just know they’re getting away with it.


     First of all, it’s no wonder that Kmart bought Sears.  Second, they’ve only gone down hill from there.  I went right down the street to Lowe’s and bought a Porter-Cable oil free pancake.  Works great!  It’s also less noisy that Craftsman's oil free hot dog.


     If you're a long time and satisfied owner of a Craftsman power tool, I don't care.  I firmly believe Craftsman's power tools have increasingly deteriorated in quality since you bought your product.  Beware, Craftsman compressors are junk!


-T

-T

(post #124338, reply #41 of 55)

  I just find it weird that KMart (came apart is what we call it) was bankrupt a few years ago and now they're buying Sears. 


 


 


 


 


Wake me up before you go-go.

            

 

   

(post #124338, reply #42 of 55)

They (Kmart) sold poor performing stores to HD, cut payroll, etc.--in the process raised a bunch of cash and cut costs. Quite a turn around, we'll see if they remain profitable after they run out of real estate to sell.

(post #124338, reply #43 of 55)

Hey, aren't you spost ta be walkin' da mutt right now.

(post #124338, reply #44 of 55)

  Yea. I was supposed to, but cancelled. Got up too late to get a decent start. I've got to put together a mothers day/double surprise birthday/leaving for deployment party. So I was pressed for time to begin with. The wife has been working on it but she's working her part time job today, so I volunteerd. Pretty easy gig. Order it all online then pick it all up this afternoon.


 The kicker is My sister wanted our help throwing a surprise birthday party for her fiance. Then her fiance aproached us about helping throw a surprise party for her. Their Birthdays are a couple weeks apart, but her oldest son is shipping out for Morraco Tuesday so that's getting mixed in there as well. And since it's Mothers day, what the heck? It's gonna be a zoo.



 


 


 


 


Wake me up before you go-go.

            

 

   

(post #124338, reply #45 of 55)

Oh!

My wife's still in bed.

I think I'll get her a Craftsman air compressor for Mothers Day ; > )

I should just take both our dogs for a walk, maybe I could start a service.

(post #124338, reply #46 of 55)

  I'd love to be a dog walker. Well untill a squirel or rabbit happened by.


 


 


 


 


Wake me up before you go-go.

            

 

   

(post #124338, reply #47 of 55)

Sears has also sold a lot of rebranded Ryobi tools.

In response to someone's praise of Crapsman mechanic's tools as so high quality, I say you must be kidding! The brand is pedestrian at best. Good exchange policy, but watch what you ask for in exchange, hopefully not more junk. For instance, their ratchet handles are some of the worst out there, but the sockets and wrenches are decent. It is best to know which of the Craftsman products to buy.
In fact I own some Craftsman stuff- I use the sockets and wrenches without a second thought, the ratchets I curse from the moment I pick them up. Would really prefer to chuck them all and resupply from the next Snap-on or Cornwell van that comes along!

Ken Hill

(post #124338, reply #48 of 55)

I've split a lot of craftsman sockets using the breaker bar and even the ratchet handles.  I also twisted a craftsman breaker bar end into a spiral with a Stanley taiwan socket on it, which was undamaged.  I've also split S&K sockets.  Never had a single problem with my 34 year old Craftsman ratchet handle, but the new stuff, wouldn't buy it.  Strangely, I have never broken a stanley socket tool despite their cheap looks and foreign origin.

(post #124338, reply #54 of 55)

>>"In response to someone's praise of Crapsman mechanic's tools as so high quality, I say you must be kidding! The brand is pedestrian at best.


The quality has changed a lot over the years. 


When I was a kid, my dad bought mostly craftman tools and I still have many of them that work perfect almost 40 years later.  At the time, that was the brand to buy.  Can even still get parts and accessories for many of the power tools.


When I went away to school I bought myself a decent sears mechanics tool set in a gray steel tool box that I still have; all the rachets work perfect, chrome still shines on everything, more than 25 years of pretty tough use.


For my b'day about 5 yrs ago, GF at the time got me another socket set (needed inch sockets so she got me a set).  Less than five years later, the rachet has to be held together with some electrical tape (don't have the time to run to sears to get a new rachet head when I have others from the old days that work fine).  One day when I'm going by a sears I'll get a new one.  Replace one pos with another.


Sears blew a good thing.  If the quality stayed as it was when my dad bought his tools, I wouldn't buy anything else.  Now, you couldn't pay me to take sears tools for those I need to use on a daily basis.



 


"Let's get crack-a-lackin"  --- Adam Carolla


Edited 5/17/2006 2:43 pm ET by philarenewal

 

"Let's get crack-a-lackin"  --- Adam Carolla

(post #124338, reply #49 of 55)

As I remember it Kmart was sort of circling the drain, did not think Sears was in that much trouble.  As that article said it was a merger.


I have that twin cutter.  I have used it once to cut out some joists.  Went back to the recip for most of them.  They have had kind of a quiet recall on them.  A friend at a franchise Sears said they were told to be pretty liberal on returns.  Mine smelled kind of hot after use.


Emerson makes their shop-vacs, the warranty is better buying the same thing at HD with Ridgid branding.


I had a link that listed the mfr code for most Sears model #'s but could not find it. 


Bob

For those who have fought for it Freedom has a flavor the protected will never know.

(post #124338, reply #50 of 55)

     I punched “craftsman tool manufacturers” into Google, and the first link that came up was this.  I figured I’d include the following list in case the link happens to expire.  I couldn’t find the manufactures for either of the compressors I bought, but apparently the compressor featured in the latest Fine Homebuilding (15310) is manufactured by State Industries.  I couldn’t find a match for most of their wet-dry vacs either, but one particular model (17925) is produced by Deuer Mfg.


Sears OEM List -- Sorted By Manufacturer
Submitted by Ken Vaughn, e-mail: kvaughn65@earthlink.net
One frequently asked question concerning Sears tools is "Who made this product for Sears?"  Often the model number will have the form nnn.xxxxx, in which the 3 or 4 digit prefix indicates the OEM (Original Equipment Manufacturer).  Some prefixes have been used for more than one manufacturer, and several manufacturers have been assigned more than one prefix.

 

I have compiled a list of these manufacturers.  Those entries in UPPER CASE are from a Sears document, "Standard Brand Source Number Reference", dated May 1995.  Those entries that contain lower case are for tools that I have compared to non-Craftsman models made by the same manufacturer, or from indications as to the OEM in the documentation or model number tag.  Lower case entries also contain data extracted from 6 different lists found on the Internet, USENET articles from the "rec.woodworking" newsgroup, participants of www.owwm.com, or from emails sent directly to me.

 

Since it is difficult to verify the accuracy of these sources, I simply accepted any new data and added it to mine.  Please understand that this list likely contains errors and is certainly not complete.  If a prefix is not included in this list, I do not know the OEM and it would be a waste of time to email me; however, if you have additions or corrections, please contact me.

 


 


Sorted by Manufacturer – Updated 11/27/05

109 AA Engineering
161 Action Mfg
486 Agri-Fab
071 Agri-Fab Corp
663 Air Cap Industries
937 Air Cap Ind
484 AIRTEMP
257 Allegretti Co & Paramount
149 AM Machine
596 AMANA
335 AMANA
291 American Lawn Mower
131 American Yard Products
133 American Yard Products
917 American Yard Products
093 Ametek
329 Ametek
809 AMF
536 AMF (Murray)
538 AMF (Murray)
149 AMT
272 Arrow Products
330 APPLE
619 Arps Corporation
452 AT&T
367 AT&T
101 Atlas Press (now Clausing Industrial)
358 Beaird - Poulan, Inc
234 Beard-Poulan & Lazy Boy
306 Belsaw
471 BIONAIRE
471 Bon-Aire
175 Bissell
214 BISSELL
401 BISSELL
900 BLACK & DECKER
122 Blair Mfg
359 Bolens Products
130 Bosch
480 BOSE
261 Brave Corp
500 Briggs & Stratton
757 Brinly-Hardy Co
246 BRK Electronic
233 BROAN
268 BROTHER INTERNATIONAL
410 Brown-Brockmeyer Co. (grinders)
621 BRYANT
282 CA Norgren
150 Cal Pump
174 Caloric
960 Caloric
106 Campbell Hausfeld
916 Campbell Hausfeld
705 CANON
416 CARRIER
623 Casco Electric (die grinders)
251 Century Electric Div of Magnetech
934 Century Mfg Co
640 CERWIN VEGA
139 Chamberlain (garage goor openers)
139 Chamberlain/Duchoissois
646 Chamberlain (garage door openers)
786 Chapin (garden sprayers)
415 Char Broil
110 Charglow
756 Chicago Pneumatic
542 Clark Mfg Co
534 Clausing Lathes (formerly Atlas Press)
484 CLIMATROL
867 CLIMETTE
582 Clinton Engine Co
552 COBRA
457 CODE-A-PHONE
476 COLEMAN
351 Colovos Co
506 Columbian (bench vises)
778 Comet Industries
484 COMFORT BAY
334 COMMODORE
613 CONSOLIDATED TECHNOLOGIES
145 Country Mfg
108 Covel Mfg Co
484 CREST
484 CROSLEY
576 D & M (now Frigidaire)
815 DAEWOO
655 Danaher
789 DEFIANCE
967 Delta
491 Delta Consolidated Industries
179 Deuer Mfg
919 DeVilbiss
900 DeWalt
918 DeWalt
498 Didier Mfg Co
604 DIGITAL EQUIP CO
121 Dille & McGuire
240 Disston Inc
374 DIVERSIFIED PRODUCTS
109 Double A Products
472 Dremel
572 Dremel
334 DWYER
514 Dynaquip Controls
128 E.T. Rugg
636 Echo
668 Echowater
625 Ecodyne
281 ELECTRO-AIRE
336 ELECTROLUX
900 Elu
113 EMERSON ELECTRIC
256 EMERSON ELECTRIC
264 EMERSON ELECTRIC
7287 EMERSON ELECTRIC
7296 EMERSON ELECTRIC
757 EMERSON ELECTRIC
758 EMERSON ELECTRIC
620 ENVIRO-RESEARCH
846 EPSON
217 Eska Outboards
860 EUREKA COMPANY
145 Evans Rule
117 Excel Auto Radiator Co (Crafty pistol grip rotary)
521 EZ Rake
733 Fairbanks Morse
484 FEDDERS
706 Fidelitone
241 Fimco
143 FISHER
875 Florida Pneumatic
793 Ford
990 FORD
840 FRIEDRICH
119 FRIGIDAIRE
253 FRIGIDAIRE
587 FRIGIDAIRE
628 FRIGIDAIRE
790 FRIGIDAIRE
917 Frigidaire
934 FUNAI
304 FUNAI
2018 Furnas Electric (Reversing Switch)
484 GALAXY BAY
202 Gannon Mfg
464 GE
680 Generac
580 GENERAC CORP
278 GENERAL ELECTRIC
362 GENERAL ELECTRIC
363 GENERAL ELECTRIC
911 GENERAL ELECTRIC
785 General Power (Magna America)
253 Gibson (now Frigidare)
284 Gold Eagle
580 GOLDSTAR
721 GOLDSTAR
312 GTE
716 H.H.SCOTT/EMERSON
842 Haban Mfg
484 HAMPTON BAY
319 Hand Tools International
313 Harris Calorific
867 HEIL-QUAKER
881 Hempe
923 HEWLETT PACKARD
934 HITACHI
920 Hobart
517 Homelite
517 HOMELITE/JACOBSEN
473 HOOVER
484 HUNTER
944 Husqvarna
302 IBM
855 ILG
486 IMPERIAL
757 IMPERIAL
490 Indiana Steel
235 INGERSOLL RAND
919 Ingersoll Rand
329 INVENTA
204 IONA
484 J.C.PENNEY
250 J.I. Case
455 J.S.Technology
517 JACOBSEN
385 JAMAC
629 JENN-AIR
410 John Bean Food Machinery Corp.
775 JOHNSON
665 JVC
244 Kal Equipment
300 Kar-Rite Corp
867 KEEPRITE
417 Kelvinator
622 Kelvinator
628 Kelvinator
629 Kelvinator
103 King Seeley
390 King-O-Lawn
639 King-O-Lawn
271 Kioritz Corp (Echo)
110 KITCHENAID
666 KITCHENAID
366 KOSS ELECTRONICS
988 KUBOTA
180 Lambert Corp
171 Larson Mfg
950 LASER (V-TECH)
991 LAWNBOY
002 Lemont Industries
292 LENNOX
213 Lewisan Products
747 Litton
721 Lucky Gold Star Electronics
626 MAGNAVOX (PHILIPS)
317 MAKITA
773 MARANTZ
484 MARTA
757 MARVEL
767 MARVEL
116 ####
925 Maycor (Maytag)
989 McCULLOGH
328 McLANE
445 Melmer
769 Mercury Clutch Division
523 MGM TECHNOLOGY
549 Midwest Ind
312 Milwaukee Tools
247 Modern Tool and Die
129 Mono Mfg
484 MONTGOMERY WARD
380 Moto-Mower Inc (Dura)
716 MOTOROLA
654 Mott
219 MTD
316 MTD (yard equipment)
176 MURATA
502 Murray
502 Murray Ohio
161 NAKAJIMA
340 NECCHI
536 Noma (Murray)
831 NordicTrack
282 Norgren
757 NORTHLAND
745 O & R Engines
651 O.M.C. Dist
610 Ohio Steel Fabrication
378 Omark (Oregon)
739 Onan
922 Original Tractor Cab Corp
566 PACKARD BELL
568 PANASONIC
222 PANASONIC VIDEO/AUDIO
586 PANASONIC OFFICE EQUIP
358 Paramount (now Poulan)
193 Parker Mfg
426 Parker Sweeper
112 Parks Tool Co
509 PAYNE
683 Philco (Italy)
626 PHILIPS (MAGNAVOX, SYLVANIA)
216 PHONEMATE
190 PIONEER
114 Pioneer Gen-E-Motor
234 Poulan
358 POULAN/WEEDEATER
534 Power King Tool Corp
7075 Prestolite Battery
155 Preway
327 Process Engineering Company
901 Protech
484 PROTON
473 Quincy Compressor
131 Rally/Roper Lawn
274 RCA
322 Reelcraft Industries
484 REGENT-AIRE
583 REMINGTON/DESA
137 Rexon
879 RHEEM/RUDD
115 Rixon
278 Roper
911 Roper
103 Roper
835 Roper
647 Roper
917 Roper Corp
355 Roper Outdoor
114 ROYAL
704 ROYAL
315 Ryan
175 RYOBI
973 Ryobi
315 RYOBI
316 RYOBI
316 Ryobi (made in USA)
316 Ryobi America Corp
315 Ryobi Motor Products
689 S.C. America
401 SAMSUNG
565 SANYO
564 SANYO
566 SANYO
103 Sarlo Power Mower Inc
200 Schumaker Electric (battery chargers)
143 SFS CORP (Sanyo/FISHER)
575 SHARP
289 SHARP
724 SHERWOOD
214 Shinn Fu/MVP
214 Shinn Fu of America
338 Shop Vac
484 SINGER
135 SKIL
135 Skil/Bosch
689 Smartel
871 SMITH CORONA
474 SONY
174 SOUNDESIGN
651 SPEED QUEEN
798 Speed Queen
484 SSMSC, INC
651 Standard Eng
187 Stanley
187 Stanley Tools
402 Stanley/Bostitch
153 STATE INDUSTRIES
001 Stevens
417 Stover Engine Works
484 SUMMIT
937 Sunbeam
799 Suncast
484 SYNCO
110 Syncro
719 TAPPAN
791 Tappan
106 Tate Mfg Co
259 Taylor Woodcraft
459 TECHNICS
768 TECHNICS (####)
143 Tecumseh (Lauson Power Products)
143 Tecumseh Engine & Gear
867 TEMPSTAR
285 The Hirst Co
283 Thomas Industries
136 TORO
562 TOSHIBA
144 TRANE
987 TROY BILT/GARDEN WAY
328 Tru-Products Inc
294 TUNTURI
250 Turner Industries
365 U.S. Lawn
260 Unger Division of Eldon Inc
678 VAC APPLIANCES, LTD
171 Vermont American
720 Vermont American
147 Village Blacksmith (McGraw Edison)
165 Wagner (painting products)
102 Walker Turner
609 Waterloo
706 Waterloo
111 Watson Mfg Co
335 Welliver & Sons (drill & router)
146 Wen
831 WESLO, INC/U.T.S.
536 Western Tool & Stamping
106 WHIRLPOOL
110 WHIRLPOOL
198 Whirlpool
665 WHIRLPOOL
761 Whirlpool
850 Whirlpool (Chambers?)
117 White
854 White
150 White Consolidated
187 White Consolidated
253 WHITE CONSOLIDATED
587 White Consolidated
628 White Consolidated
854 White Farm Equipment (Formerly Oliver)
281 WHITE RODGERS
387 WHITE RODGERS
253 WHITE WESTINGHOUSE
629 WILLIAMS FURNACE
160 Wisconsin Magneto
832 XEROX
723 YAMAHA
123 Yardman
342 YORK
610 YUKON
864 ZENITH
372 Zeus Generator Corp
867 ZONAIRE


-T

-T

(post #124338, reply #51 of 55)

Good info!  On that shop vac I think you use the big number that is on the link (ignoring the leading and trailing 0's), the significant three digits are 917 in this case I believe. On the compressor it would be 915.


Bob

For those who have fought for it Freedom has a flavor the protected will never know.

(post #124338, reply #52 of 55)

just some thoughts- a few years ago I was short on cash


but needed some metric tools couldn,t afford my regular choice


amstrong or SK so my buddy said go to kmart get their tools,


they had what I needed -lifetime warrenty, also inexpensive -


well anyway 15 years later still got them  carried them all over


the east coast on industrial equip. A lot of guys I know that


 travel choose sears tools because of their availability no matter


where you go you can find a sears.


and something else carharts use to be button flys 


 I use to go thoughe couple a pair a year ,last pair i bought


were the the dreaded----zipper ---type the trouble with them


while welding , the sparks enevilbley weld the zippers closed


that winds up being being a hassel while taking yer bibsdown


to pizz and letting your galvises drop to the ground in a


porta john that winds up being you go back to the job


starting back to welding and every spark that hits you


making you smell like a cow done pizzed on ya, yeah man!!!!


sure miss my days back on the road.   DW   s.o.ex.

(post #124338, reply #53 of 55)

The real deal is that Edward Lambert, the majority shareholder of k-mart, bought a majority share of stock in Sears and then merged the two companies into one called Sears Holdings Corp. I will not be surprised when Lambert dumps his holdings after he squeezes all the profit out of the new company when they run out of real estate to sell off and empolyees to let go. This kind of "pump and dump" by execs has happened to Sears several times in the last 20 years.

As for their tools, yeah it is hit and miss as all of their power tools are just rebranded from other tool makers. For example, their deck screwgun is just a dewalt with a different body color. A lot of the manufacturers are corporations you have never heard of that do the same for other brands as well. Ryobi, Black & Decker and Craftsman share a lot of the same OEMs. It is not consistent across the board either, the cheap table saws are not the same maker as the expensive ones. If you have ever heard of the Tradesman brand they are just the house brand for the Rexon Corp that makes bench power tools for Craftsman. Look at a Tradesman table saw and then a Craftsman table saw, exact same thing except for body color. Their hot dog compressor, the pancake are not the same maker so it is hard to lump them together. In fact, the pancake is PC IIRC.

As for their machanics tools, yeah I like Snap-on too but around here the dealer goes out of business every couple of months so it ain't easy to get a ratchet replaced when I break it, so I stick with Craftsman. I break a ratchet I just go get a new one free of charge, I am not going to complain about that, better than having to pay for a new one. And their tape measures, yeah they did have a lot of people intentionally cutting the blades to get a new tape every couple months so they now exclude the blade from the coverage, you abuse the system and it will get shut down eventually.

Bottom line is, if you want professional grade tools you have to pay for them. You can't buy a drill that costs half as much as a DeWalt or Bosch and expect to get the same performance. Most Craftsman power tools are not pro grade and are not priced as such. Craftsman stuff is geared towards HOs and DIYers not contractors. Sears wants the Lowes and HD crowd not the local lumber yard shoppers which most of us are.

Just my 2 cents worth (in this case mabye 3 cents)
Day

(post #124338, reply #33 of 55)

     “One of my guys had to go through three PC compressors before he got one with good valves.”


 


     While I still don’t think there’s any excuse for it, I guess this problem must be more common than I thought.  The store owner kept telling me how very unusual it was for this to happen, with a big grin on his face.  Just another reason I didn’t want to exchange it for a third one.  If it happened again, I explained to him, he’d probably tell me I caused the problem.  I also didn’t have time to send the thing in for repair.


 


     One of the things I noticed came with my PC compressor is a spare drain valve.  While I didn’t have to use it yet, I’m sure it would’ve been nice if they would’ve included one back when your guy bought his.


 


     Perhaps I don’t return things enough either, but this idea of keeping 15% of your money on returns for a restocking fee is new to me.  Especially when there’s a 90 day commercial warranty right on the box (1 year for homeowners), and a manufacturing defect has been found within the first week.  My understanding has been that law requires a warranty on any product found defective within the first 30 days, as long as your provide the receipt and packaging.


 


     The thing is, as already mentioned; I’ve already had several bad experiences with Craftsman power tools.  I’m sure this only added to my frustration.


 


     One of these experiences was on the very same job.  I was using my Craftsman “Industrial” drill to bore holes in 2x6’s with a 4 ¼” hole-saw for steel columns.  It took about 10 minutes per hole.  I was using a brand new Lenox hole-saw.  Perhaps many other corded drills would’ve had the same experience, but I was rather amazed when the homeowner pulled out his cordless Bosch drill (he told me it was refurbished and bought at a Bosch outlet store), and drilled the hole in a matter of two minutes!  I know Bosch is known for its power, but 10 minutes to 2 minutes, and a cordless model to boot?  That has to tell you something right there.


-T

-T

(post #124338, reply #14 of 55)

Last time I looked, most power tools with the Craftsman label were made in China.


Automatically qualifies them for Junk status.

(post #124338, reply #15 of 55)

New Craftsman compressors junk? Surely you jest! No I did not call ya Shirley ;)

(post #124338, reply #16 of 55)

I have a Craftsman 1 hp compressor I bought in the early 70's - never had a problem with it. It's 17amp - probably called 2 hp now. I do know that sears power tools have gone downhill. I have a radial arm saw from 1972 or so that I wouldn't part with for anything. New saws are junk by comparison.
Anyhow, Sears used to have an "unconditional satisfaction guarantee". Don't they still have it? If so, getting a refund shouldn't be a problem.

(post #124338, reply #17 of 55)

I, too, had an early 1970's Craftsman compressor, with a Doerr real 2 HP motor on it.  BIL has it now, AFAIK it's still running.


Today, though, Consumer Reports and Craftsman are both junk.


 


 


-- J.S.


 

 

 

-- J.S.

 

(post #124338, reply #20 of 55)

     “Anyhow, Sears used to have an "unconditional satisfaction guarantee". Don't they still have it? If so, getting a refund shouldn't be a problem.”


 


     That only applies to their hand tools.  Their hand tools are forced into quality just for that reason.  Do you remember about 6 years ago, when they just came out with their latest tape measure design?  They were yellow at first.  (Now they’re red)  They went from chrome plated, to completely black and yellow plastic – or polycarbonate as they call it.  The completely plastic design however, is quite tough; I had no problem with that.


 


     The problem with the design when it just came out was the lock didn’t work.  You would be laying out a wall with your tape locked at a certain mark, and when you least expected it; the blade would retract 10” back into the case.  That would really throw you off.


 


     I – as well as many other Sears’ customers – repeatedly returned the tape measures until they got it right.  It took a while, but Sears eventually corrected the problem, they had no choice.  Now that Kmart has bought Sears; they have all kinds off conditions on their tape measure warranties.  You’ll often see these conditions posted in their stores.  I have to wonder how long Kmart will uphold the quality of Sears’ hand tools.  Their tape measure make little difference to me now anyway, a few years ago I switched over to Stanley PowerLock II.  (The design use to be labeled Stanley Contractor Grade)


-T

-T

(post #124338, reply #23 of 55)

Actually, in the 60's & 70's anyway, Sears' unconditional satisfaction guarantee applied to everything they sold. Maybe they no longer have it.

(post #124338, reply #24 of 55)

Actually, the recipt states "Satisfaction guaranteed or your money back". But they don't mean what they say.


I found that out today. Last Nivember I bought three different pairs of jeans or Levis from Sears. I wore two of them after a while and then one morning put on the third pair and went to work. This pair had buttons instead of a zipper. No go buster. No wonder the zipper was invented. This pair was obviously unusuable [for a male] and thus defective and I was clearly not satisfied with the product.


So I wisely kept the receipt and jeans in my car and today I got off early and went to Sears to exchange this ancient artifact with something usable. No dice. The girl "manager" [Lidia] had a litany of excuses for why Sears does not honor their stated policy. They were used [one day]. They were past the 90 day limit. They were not defective [no zipper on pants is not defective?]. They are a national brand, thus not covered. All of this gobbledegook while blatantly oblivious to the age old promise of "Satsfaction guaranteed or your money back" printed right there on the receipt.


As far as I am concerned, Sears has been taken over by the mentality of MBA bean-counters who are more interested in avoiding a simple $30 exchange than keeping a loyal customer who might spend +$100 per visit.


Their "Unconditioal guarantee" is a blatant lie. It should read "Conditional Guarantee...".


The hand tools are OK but there are other brands available.


~Peter


Only two months to go before the great Tacoma=Seattle earthquake. Even the Space Nedle will tilt.


 

(post #124338, reply #25 of 55)

Although I don't care for Sears power tools in general we have a couple. It has been my experience that if you are loud enough and look as though you aren't going away they suddenly have a true satisfaction guarenteed policy.  DanT

(post #124338, reply #27 of 55)

dang man, Lidia's going to be peeved for seeing her name in print on an internet forum.


 


 


be if you think that was bad service you ain't seen nothing yet! ROAR!



half of good living is staying out of bad situations

 

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(post #124338, reply #26 of 55)

The way I look at it , you ended up with one of the cheapest compressors on the market. Its a nice little carry along compressor and handy as pockets on a shirt. It has a very low out put of air [2.4 @90psi] It relies on a 6 gallon tank to try to keep air available with little recovery. Bottom line pancake at best. Ive got one .


The problems you had with your Craftsman could have been fixed at a real harware store and had nothing to do with the product internally. The problem you have is your lost time and the way they handled it .


I have a shop compressor that has the Craftsman name on it . It was picked up second hand very cheap and does the job. Not a demanding one but its there any time I switch it on. Ive got others too that are better but not for the price. You also chose price when you bought the Porter cable pancake.


Tim