Shingle Failures - Has anyone ever had a manufacturer back their product?
My contractor called my yesterday about the shingles he put on my lakehouse in 2008 or 2009. He noticed that they are failing, but he looked because he put the same, Lifetime Warranty" shingles on his own house around the same time and noticed that his are failing too. He said he has had zero luck with the manufacturer, BP, which prompted me to start doing some research and it is not pretty. BP has been the subject of a class action lawsuit in both the US and Canada because of their product failures, but the problem is even bigger, they offer virtually nothing. A $6K reroofing job and they might offer $600 on a five-year failure! If you search for both BP and IKO shingle failures or warranties you will find thousands of people who have been sold shingles which failed and neither of these companies are honoring the warranties they advertise everywhere.
Is this normal in construction that no one talks about the faulty products being sold to customers and installed by our contractors?
Is going to court the only way manufacturers will stand anywhere near their product?
Just wondering if anyone has managed to get a shingle manufacturer to stand behind what they produce and sell. I'm also wondering whose product you put on your customers' roofs. If you choose BP or IKO, the customer should blame you.